Returns Process
100% Runner's high satisfaction guarantee.
What Is Your Satisfaction Guarantee Policy?
We want you to love every mile. If your order isn't everything you hoped for, our 100% satisfaction guarantee has you covered. Return it within 60 days for a full refund. No stress. No fuss.
Simply log a return request on your account page or contact us, ensure your gear is sent back to us in its original condition and we'll do the rest.
- Socks can be tried on for size, but we can't accept used socks.
- We will only refund shipping charges if we've sent you the wrong order.
How Do I Make A Return?
If you would like to return an order for any reason, log into your account profile and select the product you would like to request a return for.
We'll keep you updated from there to ensure it's a sweat-free process for you!
What If My Product Is Damaged?
If your product has become damaged during delivery, or there is a fault with the product, message us and we will get your return and full refund sorted.
How Long Will It Take To Process My Refund?
Once we have received your returned item, it can take up to 5-7 working days to process your return and for it to appear in your account, depending on your bank.
We can only refund the account / payment method from which the original purchase was made.